WARRANTY COVERAGE
Our Warranty: Exactly What Is Covered and For How Long
We do not use vague warranty language. Here is a complete, plain-English breakdown of every warranty tier, what it covers, what it does not, and how to file a claim.
25-yr
Concrete Structure
10-yr
Pool Plaster
3-yr
Machinery & Equipment
2-yr
Workmanship
25-Year Coverage
Concrete Structure
What Is Covered
- Gunite / shotcrete shell cracks caused by construction defects
- Shell delamination or structural separation
- Settling due to improper foundation preparation
- Gunite voids or honeycombing discovered post-plaster
What Is Not Covered
- Cracks from earthquakes or ground movement not present at time of build
- Damage from allowing the pool to run dry for extended periods
- Physical damage from vehicles, construction equipment, or impact
- Normal surface wear unrelated to the structural shell
How to file a claim: Call or text our owner directly at (346) 481-3835. We schedule a site visit within 5 business days. If covered, we repair at no cost within 30 days.
10-Year Coverage
Pool Plaster
What Is Covered
- Delamination of the plaster finish from the shell
- Structural bond failure between plaster and gunite
- Premature surface deterioration caused by our startup process
- Widespread discoloration caused by application defects
What Is Not Covered
- Normal wear, fading, or etching from water chemistry imbalance
- Staining from metals, minerals, or algae not addressed promptly
- Spot repairs requested outside of warranty claim process
- Surface damage from improper owner-applied chemicals
How to file a claim: Contact us with photos of the affected surface. We will inspect and determine cause before proceeding.
3-Year Coverage
Machinery & Equipment
What Is Covered
- Pumps, filters, heaters, and automation systems
- Equipment installed by CHR Builder as part of your build
- Manufacturing defects covered by original manufacturer warranty
- CHR Builder assists with all equipment warranty claims on your behalf
What Is Not Covered
- Damage from running equipment without water (dry-run)
- Damage from improper chemical levels causing corrosion
- Wear items: filters, o-rings, gaskets under normal operation
- Equipment replaced or modified by a third party after install
How to file a claim: We handle equipment claims directly with manufacturers. You call us, we handle the rest.
2-Year Coverage
Workmanship
What Is Covered
- Tile and coping installation defects
- Plumbing and electrical installation errors
- Deck and coping alignment issues
- Any finish work not meeting professional standards
What Is Not Covered
- Normal settling or shrinkage of caulked expansion joints
- Cosmetic preferences different from what was agreed in writing
- Damage caused by third-party work performed after our completion
How to file a claim: Document with photos and contact us. Workmanship issues are inspected within 3 business days.
Important Notes
- The 25-year structural and 10-year plaster warranties are fully transferable to new homeowners if the property is sold.
- Equipment and workmanship warranties (3-year and 2-year) are not transferable.
- All warranty claims are handled directly by our owner. You will never be routed to a third-party warranty company.
- Warranty coverage begins on the date of final inspection sign-off, not the date construction starts.
- Keeping your pool water chemistry balanced is required to maintain warranty coverage on plaster surfaces.
Questions About Your Warranty?
Call our owner directly. No hold music, no ticket numbers.